Frequently Asked Questions
Everything you need to know about shopping our latest collections.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 5-7 business days to arrive.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping rates and delivery timelines are calculated at checkout based on your specific destination and local customs regulations.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. We also offer Affirm for customers who prefer to pay in interest-free installments.
How do I determine my size in Cupcakes and Cashmere clothing?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for styling advice.